At EverGreenPakistan.com, we strive to ensure our customers have a seamless and satisfying shopping experience. However, we understand that sometimes you may need to return or exchange an item. Our hassle-free refund and returns policy is designed to make this process as smooth and convenient as possible.
Returns
We accept returns for most items within 14 days of delivery. To initiate a return, please follow these steps:
- Contact our customer support team within 14 days of receiving your order and provide your order number, the item(s) you wish to return, and the reason for the return.
- Obtain a Return Merchandise Authorization (RMA) number from our support team. This number must be clearly written on the outside of the return package.
- Ensure the item(s) are in their original condition, unworn, and with all tags and packaging intact.
- Ship the item(s) back to our returns address using a trackable shipping method. You will be responsible for the shipping costs unless the return is due to our error.
- Once we receive and inspect the returned item(s), we will process your refund within 5-7 business days.
Refunds
If you are eligible for a refund, we will issue a refund to the original payment method used for your order. Please note that refunds may take up to 5-7 business days to reflect in your account, depending on your financial institution’s processing times.
Exceptions
Please note that some items may be subject to different return and refund policies due to their nature or manufacturer’s policies. These items will be clearly marked on our website, and their specific policies will be provided at the time of purchase.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact our customer support team immediately. We will work with you to resolve the issue and provide a replacement or refund as appropriate.
At EverGreenPakistan.com, we strive to ensure your complete satisfaction with every purchase. If you have any questions or concerns regarding our refund and returns policy, please don’t hesitate to reach out to our friendly customer support team.